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Member Support Services

 Our support resources give you easy access to your most frequently asked questions regarding accounts, membership, or products and services. If you cannot find the answer you’re looking for, please initiate a Live Chat on our homepage or give us a call at 303.471.7625 to speak with a member of our team.

Frequently Asked Questions

Membership Information

How do I qualify to become a member of Red Rocks Credit Union?
Red Rocks is available to anyone who lives or works in Douglas, Arapahoe, or Jefferson County, Colorado. Members of Consumers United Association and Community Impact Fund are also eligible.

Account Information/Access

When are statements distributed to members?
Statements are mailed during the first week each month to members with a checking account and once per quarter to members with only a savings account. Members who use e-statements receive them much faster (typically the first business day of each month) through online banking.

How can I access account information?
Besides our physical branches, Red Rocks provides you with convenient 24/7 access through online banking, our mobile banking app, or telephone banking. With these handy tools, you can easily check your balances, transfer funds between your accounts, and even track whether a specific check has been cleared. Plus, you’ll enjoy the added benefit of accessing over 30,000 surcharge-free CO-OP network ATMs and thousands of shared branch locations across the country. Find a branch or ATM.

Deposit & Loan Rates/Information

Where can I find out the rate I am earning/paying on my Red Rocks deposit or loan product?
Your specific product’s rate can be found on your statement, online or mobile banking, or on the deposit/loan documents that we provided to you when you opened the account. If you are having trouble finding your current rate, contact us for assistance.

Where can I send my payment for my Red Rocks loan?
Pay bills securely through online banking or mail your payment to:

Red Rocks Credit Union
Attn: Loan Payment Services
8195 SouthPark Lane
Littleton, CO 80120

To ensure your payment is applied to the correct loan in your account, please be sure to include both your member number and the loan number on the payment. 

Where can I see how much interest (finance charge) I have paid on my Red Rocks loan?
There are several places to see this information. First, you can sign in to online banking to view a summary of your interest by selecting the specific loan product in your summary. You may also find the total amount of interest paid on the loan each month in your online or printed statement.

My first mortgage loan is being serviced by Midwest Loan Services. How can I access their website to check my loan status or set up a recurring payment?
A convenient link to Midwest Loan Services’ website can be found on our home loans page.

Online & Telephone Banking Services

I am having difficulties logging into Red Rocks’ online banking and I believe my username and password are correct. What can I do?
If you forget to sign out of online banking and then attempt to access your information shortly thereafter, the system may not allow you back in right away. Wait a few minutes for the system to log you out automatically (due to inactivity) and then try again. Don’t forget to log in with your username, not your member number.

Does Red Rocks offer online statements? How do I enroll in online statements?
Yes, Red Rocks offers free online e-statements through our online banking. To enroll, simply sign in to online banking and select the e-statement link at the top of the page. Each month, you will receive an email indicating your online statement is ready for viewing (typically on the first business day of the month).

Does Red Rocks’ online banking services provide email notifications?
Yes, we do. You can set up email notifications to let you know when a specific check has cleared, when an account reaches a specific balance, when a certificate account is ready to mature, or when your online statement is ready for viewing, for example. Find these features in the User Options section at the top of your online banking page.

Is Red Rocks’ online banking compatible with financial software such as Quicken or MS Money?
Yes. Your Red Rocks account information can be set up to work with both of those financial software applications.

Does Red Rocks Credit Union offer mobile banking?
Yes. You can access your Red Rocks mobile banking app here.

Branch Hours/Locations

Where can I find the address(es) for your Red Rocks branch locations?
See our Locations page.

Debit/Credit Cards

How do I report a lost or stolen Visa Debit Card?
Contact us immediately if your card has been lost or stolen.

How long does it take to get a Visa Debit Card for my account?
The best way to get your debit card is to visit our Town Center branch location during regular business hours. Red Rocks will instantly issue you a new Visa® Debit Card while you wait. Otherwise, we can mail your new debit card to the address listed on your account. Mailing your new card takes approximately 10 business days.


What is Red Rocks Credit Union’s routing number?
Red Rocks’ routing number is 302088092.

Does Red Rocks offer notary services? If so, what is the cost and do I need to set up an appointment?
Red Rocks offers notary services to our members during regular business hours. You do not need an appointment to take advantage of this benefit. Fee may apply.

What fees does Red Rocks charge for convenience services such as cashier’s checks, etc.?
View the fee schedule for details.