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Fraud Prevention

Red Rocks Credit Union will never ask you for your information through text, phone, online, or mobile banking. In addition, if you ever receive a pop-up on your web browser requesting account or personal information, do not respond. In the case that you did respond with personal information, call our Red Rocker Team at 303.471.7625 for assistance

How-to Set Account Alerts Online Banking or the Mobile App:

If you need to lock your card, please call 303.471.7625 to speak with a member of our Red Rocker Team.

To set an alert in online banking or mobile app, follow these steps:

  1. Log in to your online or mobile banking account.
  2. Navigate to Settings and select Alerts.
  3. Toggle Security Alerts on or off as needed (right side).
  4. Click Alert Delivery Method to choose how you want to receive alerts (via email, phone, text, or secure message in online banking).
  5. To set up custom alerts in online or mobile banking, choose a type of alert from the New Alert dropdown menu.
Stay alert for cryptocurrency scams. Scammers may reach out through email, social media, or online dating sites, promoting high-return crypto investments. They often impersonate businesses and direct you to accounts or wallets they control, using fake ads, articles, or websites to make it all seem real.

For more information, visit the FTC's website on cryptocurrency scams.

STOP. CHECK. PROTECT YOURSELF.

SIMPLE WAYS TO SPOT FRAUD BEFORE IT HAPPENS

Scammers are becoming more and more convincing. They may contact you by phone, text, email, social media, or through pop-up messages, often pretending there is an urgent problem with your account, money, benefits, or a loved one. Use the Do's and Don'ts below as a guide before you respond, click, share information, or send money.

Do Don't

Pause before you respond.
Scammers want you to rush.

Don't click suspicious links.
Go directly to the official website instead.

Call us directly.
If someone calls claiming to be from Red Rocks Credit Union, hang up and call us directly using the number on our website.

Don't share passwords, PINs, card information, or verification codes.
Red Rocks Credit Union will never ask for them.

Talk to someone you trust.
Create a safe word with your loved ones to confirm you are talking to them.

Don't send money if someone scared you.
Fear and urgency are common scam tactics.

Set up account alerts.
They can help you spot unusual activity quickly.

Don't pay with gift cards, crypto, wire transfers, Venmo or P2P.
If you're investing, talk to a licensed professional in person.

Report fraud right away.
Your financial safety is our business. We can help you review the situation and decide what to do next.

Don't keep it a secret.
If someone tells you not to tell anyone, pause and reach out to someone you trust.

REMEMBER:

Red Rocks Credit Union never communicates with our members through social media or third-party messaging apps.

THINK YOUVE BEEN SCAMMED

1. STOP COMMUNICATING WITH THE PERSON

2. DON'T SEND ADDITIONAL MONEY

3. CALL RED ROCKS CREDIT UNION RIGHT AWAY

Reporting Scams and Crimes

MyCreditUnion.Gov

MyCreditUnion.gov offers helpful resources on credit unions, including financial product insights and planning tools to support informed decisions and overall financial well-being.

Learn More
FDIC

The FDIC offers educational tools and up-to-date consumer information. To learn more about current scams, visit their website.

Learn More
Internet Crime Complaint Center (IC3)

IC3 is the FBI’s main platform for reporting internet crimes. It helps individuals report cyber-related offenses like online fraud and identity theft, supporting law enforcement efforts to combat threats and protect internet users.

Need to report an internet crime?

File a Report