Skip to content

Fraud Prevention


Red Rocks Credit Union will never ask you for your information through text, phone, online, or mobile banking. In addition, if you ever receive a pop-up on your web browser requesting account or personal information, do not respond. In the case that you did respond with personal information, call our Red Rocker Team at 303.471.7625 for assistance.  Below is a step-by-step guide on how to set alerts in digital banking to keep your accounts safe. Thank you.

How-to Set Account Alerts Online Banking or the Mobile App:

If you need to lock your card, please call 303.471.7625 to speak with a member of our Red Rocker Team.

To set an alert in online banking or mobile app, follow these steps:

  1. Log in to your online or mobile banking account.
  2. Navigate to Settings and select Alerts.
  3. Toggle Security Alerts on or off as needed (right side).
  4. Click Alert Delivery Method to choose how you want to receive alerts (via email, phone, text, or secure message in online banking).
  5. To set up custom alerts in online or mobile banking, choose a type of alert from the New Alert dropdown menu.

 

Stay alert for cryptocurrency scams. Scammers may reach out through email, social media, or online dating sites, promoting high-return crypto investments. They often impersonate businesses and direct you to accounts or wallets they control, using fake ads, articles, or websites to make it all seem real.

For more information, visit the FTC's website on cryptocurrency scams.

Protect yourself by staying informed

Icon Sweetheart Scams Sweetheart Scams

Millions of people looking for connection through online dating platforms sometimes encounter scammers instead. Romance scams involve fake profiles designed to build trust and convince victims to send money. In 2023, reported losses from romance scams reached $1.14 billion, with a median loss of $2,000 per person, according to the Federal Trade Commission (FTC).

 
Icon Identity Theft and Fraud Identity Theft and Fraud

Identity theft is one of the fastest-growing crimes in the U.S. It often begins when someone gains access to your Social Security number and uses it to uncover more personal information. With enough details, identity thieves can apply for credit in your name, leaving behind unpaid bills and damaging your credit score.

 
Icon for impersonation scams Impersonation Scam

Credit union impersonation scams happen when scammers pose as legitimate representatives through email (phishing), text messages (smishing), or phone calls (vishing). These tactics are designed to trick members into sharing personal or financial information, believing the interaction is real.

 

Reporting Scams and Crimes

MyCreditUnion.Gov

MyCreditUnion.gov offers helpful resources on credit unions, including financial product insights and planning tools to support informed decisions and overall financial well-being.

Learn More

FDIC

The FDIC offers educational tools and up-to-date consumer information. To learn more about current scams, visit their website.

Learn More

Internet Crime Complaint Center (IC3)

IC3 is the FBI’s main platform for reporting internet crimes. It helps individuals report cyber-related offenses like online fraud and identity theft, supporting law enforcement efforts to combat threats and protect internet users.

Need to report an internet crime?

File a Report