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Fraud Prevention


Red Rocks Credit Union will never ask you for your information through text, phone, online, or mobile banking. In addition, if you ever receive a pop-up on your web browser requesting account or personal information, do not respond. In the case that you did respond with personal information, call our Red Rocker Team at (303) 471-7625 for assistance.  Below is a step-by-step guide on how to set alerts in digital banking to keep your accounts safe. Thank you.

How-to Set Account Alerts Online Banking or the Mobile App:

If you need to lock your card, please call 303.471.7625 to speak with a member of our Red Rocker Team.

To set an alert in online banking or mobile app, follow these steps:

  1. Log in to your online or mobile banking account.
  2. Navigate to Settings and select Alerts.
  3. Toggle Security Alerts on or off as needed (right side).
  4. Click Alert Delivery Method to choose how you want to receive alerts (via email, phone, text, or secure message in online banking).
  5. To set up custom alerts in online or mobile banking, choose a type of alert from the New Alert dropdown menu.

 

Stay vigilant and protect yourself from fraudulent schemes

Icon for impersonation scams Impersonation Scam

Credit union impersonation scams involve members mistakenly believing they're interacting with a legitimate credit union representative through email (phishing), SMS text message (smishing), or live voice call (vishing). However, they're unknowingly divulging confidential information to a scammer.

 
Icon Identity Theft and Fraud Identity Theft and Fraud

Identity theft, one of the fastest-growing crimes in America, occurs when someone gains access to your Social Security number, enabling them to obtain further personal details about you. With this information, identity thieves can fraudulently apply for credit in your name, leading to financial damage when they fail to pay bills, impacting your credit score. 

 
Icon Sweetheart Scams Sweetheart Scams

Millions of individuals seeking companionship through online dating platforms often encounter scammers instead of genuine connections, resulting in significant financial losses. Romance scams, which hit a record $304 million in reported losses to the FTC in 2020, involve fraudsters creating fake personas on dating sites or social media to deceive victims into sending money under false pretenses.

 

Reporting Scams and Crimes

MyCreditUnion.Gov

CreditUnion.gov empowers consumers with resources on credit unions, offering insights into financial products and planning tools for informed decision-making, enhancing financial well-being.

Learn More

FDIC

The FDIC provides educational resources as well as current consumer information. To learn more about the latest scams, visit their site. 

Learn More

Internet Crime Complaint Center (IC3)

IC3 is the primary platform for reporting Internet crimes to the FBI, facilitating the reporting of cyber-related offenses like online fraud and identity theft, aiding law enforcement in combating cyber threats, and safeguarding internet users.

Need to report an Internet Crime?

File a Report