Skip to content
Close
SEARCH
Open An Account
Login
Open An Account
Login
Phase 3 Telemetry Screen - 1200 x 627 px

A Better Way To Bank
Is Almost Here

Launching October 20

Get Ready

A New Digital Banking Experience Is Launching October 20, 2026.

During the Transition

As we move to the new platform, digital banking devices may be temporarily unavailable.

Red Rocks - DigitalBanking Oct 15 Icon
Some features pause

Previously scheduled transfers & Bill Pay will remain uninterrupted; all account updates are unavailable.
Red Rocks - DigitalBanking Oct 16 Icon
Online banking access is view only

You can still view your balances, but no changes can be made during this time.
Red Rocks - DigitalBanking Oct 19 Icon
Brief interruption may occur

Online and mobile banking may be briefly unavailable after business hours.
Red Rocks - DigitalBanking Oct 20 Icon
Digital banking launches

The new experience launches and a password reset will be required at first login.
redrocks-red-background

Get Ready Now

A new digital banking experience is coming soon. Here’s what you can do now to prepare for a seamless transition.
  • Confirm your contact information is up to date
  • Make sure you know your username
  • Watch for updates from us with next steps
  • Be ready to update our mobile app

We’ll continue to share details and guide you every step of the way.

RRCU Zelle Photo Options (2)

Designed to Do More for You

We're upgrading your digital banking experience with new tools, stronger security, and a simpler way to manage your money.

Zelle logo
Zelle® is Here

Zelle® is a fast, easy way to send money to people you trust. With Zelle®, you can pay the babysitter, split dinner, or send a gift, even if they don't bank with Red Rocks Credit Union. Fast, easy, and right inside your app.
Mobile device accessing credit card
Payments, Transfers, and Bill Pay, All In One Place

Move money the way that works best for you. Send and receive money in minutes to friends and family, transfer funds between financial institutions without trial deposits or waiting periods, make loan payments, and manage bills, all from a cleaner interface.

 
Credit score meter
Free Credit Score and Financial Insights

Get the tools you need to stay on top of your financial health, including free access to your TransUnion® Credit Score, spending trend insights, personalized balance and payment alerts, and goal-setting tools to help you stay on track.
Red Rocks Icon (1)
Card Controls at Your Fingertips

Manage your debit and credit cards right from your phone or computer. Turn a card on or off, report it lost or stolen, request a replacement, set spending limits, and more, without having to hop on a call.
Shield with checkmark
Stronger Security, Smoother Login

We've added some of the most advanced security features in the industry, including two-factor authentication and authentication app integration, while keeping the login process fast and convenient.
Notification bell
Smarter Alerts and Notifications

Set up customizable alerts for balances, transactions, and account activity so you always know what's happening with your money in real time.

Your New Digital Banking Guide

A few simple steps to help you make the most of everything that’s coming.

Welcome & Get Started

Login for the First Time

You can log in for the first time from our website or using our mobile app. If you are using your mobile app, please make sure you refresh your app to the latest version before logging in.

If you used our previous digital banking platform and are the primary account owner, follow these steps to access your new digital banking experience.

Getting Started

1. Visit the digital banking login page and enter your current username and password. If you have multiple memberships, use the credentials for the membership you opened first (your lowest member number).

2. You'll be prompted to update your password during your first login.

3. Read and accept the Terms and Conditions.

4. Verify your identity by confirming your personal information.

5. Choose how you'd like to receive your verification code by text message or phone call.

6. Enter the verification code you receive.

7. Create your new password.

8. Accept the Terms and Conditions one final time (you'll only need to do this once).

You're all set! Welcome to your upgraded digital banking experience.
Review Your Account Dashboard

When you log in for the first time, you'll notice a cleaner, more personalized dashboard that brings all of your accounts together in one convenient place.

With a single login, you can:

• View all of your eligible accounts in one dashboard.
• Easily navigate between checking, savings, loans, and credit cards.
• Access your financial information faster with an intuitive layout.
Customize Your Account Dashboard

Personalize your dashboard so it works the way you do.

You can:

• Rename accounts (for example, "Everyday Checking").
• Reorder accounts to prioritize the ones you use most.
• Hide accounts you don't access regularly.
• Connect to external accounts directly in the app.

Helpful Tip: Spend a minute customizing your dashboard after your first login. Organizing your accounts now makes everyday banking faster and easier.
Digital Banking Experience

Your Questions, Answered

When will the new platform be available?

The new digital banking platform will be live on October 20. In the meantime, keep your contact information current and watch for updates here and through official Red Rocks Credit Union communications.

Here's what to expect leading up to launch:

Date What’s Happening
Thursday, October 15 Scheduled transfers and Bill Pay will continue as usual.
No new user enrollments online or via app. No changes to User IDs. No new or edited scheduled transfers.
Friday, October 16 Online banking access is view only. You can still access and view your online banking and mobile app, but no changes can be made during this time.
Saturday, October 17 Online banking access is view only. You can still access and view your online banking and mobile app, but no changes can be made during this time.
Sunday, October 18 Online banking access is view only. You can still access and view your online banking and mobile app, but no changes can be made during this time.
Monday, October 19 Access may be temporarily disrupted after business hours.
Tuesday, October 20 New digital banking experience launches by mid-afternoon. Password reset required on first login.  No app re-download is needed if automatic updates are turned on. 
Will I need to re-enroll? For most members, the transition is straightforward. Here's what to expect based on your situation:

Primary Account Owners
(You previously logged in with your own credentials)

Visit the digital banking login screen and enter your current username

1. You'll be prompted to reset your password on your first login
2. Read and accept the Terms and Conditions
3. Verify your identity with your personal information
4. Receive a verification code via phone call or text
5. Enter the code and create your new password
6. Accept the Terms and Conditions one final time
7. You're in!

Joint Account Owners
(Already have your own digital banking login? Follow the instructions above. Joint owners using shared credentials should create their own username and password to access the newest features and tools.)

1. Visit the digital banking login screen and click Register a New Account
2. Verify your identity with your personal information
3. Receive a verification code via phone call or text
4. Enter the code and create your password
5. Accept the Terms and Conditions
6. You're in!
Will my account information change? No, all of your account details, history, and settings come with you. That said, we recommend taking a few minutes after your first login to review a couple of things:

Set up your dashboard your way
Your new dashboard brings everything together in one place. You can rename accounts (like "Everyday Checking"), reorder them by priority, and hide ones you don't use often. Take a minute to organize it, since it’ll make everyday banking even faster.

Link external accounts
Want to see all your finances in one place? You can connect accounts from other banks and credit unions directly to your Red Rocks Credit Union dashboard. There are three ways to do it:

1. Option 1 (Recommended): Sign in using your other institution's credentials by clicking Get Started under Link External Accounts. This is the fastest option, and transfers are available immediately.
2. Option 2: Manually enter your routing and account numbers. Verification takes up to three business days.
3. Option 3: Connect directly to another Red Rocks Credit Union member's account for easy transfers between members.

Review your scheduled transfers and Bill Pay
Your existing scheduled payments and transfers should carry over, but it's worth double-checking everything in the Transfer & Pay section after your first login (especially Bill Pay) to make sure nothing is missed.
Will my login information change?

Your username stays the same. You'll be asked to reset your password on your first login, and you're welcome to use your current one if you'd like.

Pro tip: Enable Face ID or fingerprint login in the mobile app for faster, secure access.
What devices can I use? Do I need to download a new app?

You can log in from anywhere—desktop, tablet, or the mobile app—whatever works best for you. No need to download a new app, as it will update automatically on October 20. If your apps don't auto-update, just tap to update manually.

For new mobile banking users, search RRCU or Red Rocks Credit Union in your app store to download.
What if I can't see my card in the Cards hub?

If you share an account with a primary owner and can't see your card, you'll need to register your own login as a Joint Account Owner. Follow the Joint Account Owner steps above, and you'll have full access to your card controls right away.
How do I…

Make a mobile check deposit

1. Access Mobile Deposit from the navigation bar in the bottom navigation
2. Tap Deposit or access the Deposit widget from your account
3. Select the account you're depositing into
4. Enter the check amount
5. Snap a photo of the front and back of the check
6. Tap Submit Deposit, and you're done

Add an external account

1. From the Dashboard, select Link External Accounts (desktop) or select Transfers and Add an Account (mobile)
2. Sign in using your other institution's credentials
3. Select the account(s) you want to connect
4. Tap Done, and your linked accounts will appear on your dashboard

Set up external transfers

1. Navigate to Transfer & Pay
2. Select Transfers and choose your From and To accounts
3. Enter the amount, frequency, and an optional memo
4. Review and confirm

Dispute a transaction

1. Tap the transaction you want to dispute
2. Select Help (desktop) or Dispute (mobile)
3. Choose the reason, enter the details, and hit Submit Dispute

Set up alerts and notifications

1. Go to Security & Support → Alerts
2. Select which alerts you want and toggle your preferences
3. You'll start receiving notifications right away

View your free credit score

1. Navigate to Plan & Learn → Credit Score (desktop or mobile)  or tap Get your free credit score from the Accounts screen (mobile)
2. Accept the Terms and Conditions
3. Your  TransUnion® Credit Score is right there waiting for you

Send money with Zelle®

1. Go to Transfer & Pay and tap Zelle®
2. Confirm your phone number or email for verification
3. Add a contact using their phone number or email
4. Start sending

Manage your cards
From the Cards hub, you can:

1. Temporarily block a misplaced card
2. Set transaction and spending alerts
3. Add travel notifications so your card works wherever you go
4. Report a lost or stolen card and request a replacement
5. Track your credit card rewards points

Rename your accounts

1. Go to Security & Support → Settings → Accounts
2. Select the account you want to rename and tap the pencil icon
3. Give it a new name, pick a color, and save
Need help? We've got you.

Reach us however is easiest for you, by phone, email, or in person at any branch.

(303) 471-7625
support@redrocks.org

Stay Informed

We'll continue to share important updates, helpful reminders, and guidance to help make your transition to the new digital banking experience as smooth as possible. Have questions? Our team is ready to help.

Contact us anytime at (303) 471-7625, support@redrocks.org, or by visiting your local branch.