Red Rocks Credit Union Online Privacy Policy
Last updated: December 16, 2024
Red Rocks Credit Union (Red Rocks) is committed to “Enriching the Lives of our Members”by providing a safe place to save and borrow money at competitive rates. We are equally committed to protecting consumers’ privacy. This Online Privacy Policy applies to Red Rocks webpages, Red Rocks mobile application, and Red Rocks digital banking application. The terms “Red Rocks,” “we,” “our,” or “us” refers to Red Rocks Credit Union. Information collected by Red Rocks during the application for or servicing of one of our products or services is also governed by https://redrocks.org/disclosures.
We use Your Personal data to provide and improve the services offered to You. By using these services, You agree to the collection and use of information in accordance with this Online Privacy Policy.
As a member of our credit union, you are also responsible for safeguarding your financial information.
Information Collected
Personal Information
While using Our online applications, We may collect personally identifiable information about you such as your name, address, phone numbers, email address, or other information that identifies you. This includes information you provide via applications, forms, or other means of collection.
Non-public Information
Through your interactions with us, such as applying for a product or service, we may collect non-public information about you such as your Social Security number, tax identification number, driver’s license number, occupation, or other types of non-public information. Personal information provided to us is used only to process your request for service.
Usage Data
Usage Data is collected automatically when using Red Rocks mobile application or digital banking application. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, and the time and date of Your visit.
Information Collected While Using Online Applications
While using Our online applications, in order to provide features of Our applications, we may collect, with your prior permission:
• Information regarding your location. Location data is used to enable the search for branches and ATM locations near you.
• Pictures and other information from your Device's camera and photo library. Images are captured when you use the Mobile Check Deposit function. Photos may be captured for uploading a copy of an ID for membership opening. These may be uploaded to our servers or a third-party provider’s server.
• Audio is collected when using Live Audio functionality. Live audio is utilized when using Audio Chat and may be uploaded to our servers or a third-party provider’s server.
• Live Video is collected when using the Video Chat functionality. This information may be uploaded to our servers or a third-party provider’s server.
• Access to Storage allows access to files on the device. Storage access is used when downloading e-statements to your device or for secure messaging attachments.
We use this information to provide features of Our Service, to improve and customize Our Service. You can enable or disable access to this information at any time, through Your Device settings.
Cookies
We use small text files called Cookies to collect anonymous data for purposes as allowed by law, including improving our website, services, and information security. Our cookies do not collect or store any personally identifiable information. We may share this information when required by law and with service providers who assist Red Rocks with tracking website usage.
You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Children's Privacy
Our site is not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13, and we request that these individuals do not provide personal information through the site. Visit the Federal Trade Commission at www.ftc.gov for more information about the Children’s Online Privacy Protection Act (COPPA).
Links to Other Websites
As a courtesy to our members, we may provide links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page with the last updated date at the top. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Online Privacy Policy, please contact us:
By email: support@redrocks.org
By phone number: 303.471.7625